Small business owners are well aware of the importance of good customer service. Those who must work to lure new customers and retain those they have do not need the exact statistics to understand the importance. They may not know that businesses that prioritize customer service outperform competitors that do not by 60%, but they do know that their business depends on customers coming back.
The result of this knowledge is the desire to enhance the customer service experience wherever possible, leading to the creation of the live telephone answering service, or virtual receptionists. The value to a business owner of having a professional available to answer the phone for customers, provide i
Good customer service is important to just about every business around the world. It does not matter what kind of business you operate, whether you deal with the general public or just other companies, having someone with a good telephone manner answer your phone can make a big difference in your bottom line. More than 80% of customers say that they like to go back to a business where they have received good customer service. Nearly 60% admit that they would switch companies if they thought they could get better customer service. It has been found that about 60% of companies that make customer service a priority have higher profits than those who do not. Having someone answer your phones is the first step. Whether you need a 24 hour answering service or a business telephone answering ser
More than 60% of Americans prefer over-the-phone customer service. This means that whether you want to improve your current customer service model or completely revamp it, business telephone answering services are able to help. Small business answering services are beneficial in a variety of ways, as they will drastically improve your customer service capabilities.
- All customer inquiries are handled. One of the main reasons to utilize professional answering services is that they will handle all customer questions and complaints. This means that whether a customer had a bad experience with your product or has a simple question that must be answered, a live telephone service will offer this assistance. This is beneficial because it makes your customers feel more valued, and when this happens, p